VIDEO 1
TAKEN MAY 5, 2020 4:46PM
VIDEO FOOTAGE OF THE ACTUAL HOT WATER LEAK AND DEPTH MEASUREMENT OF THE ACTUAL LEAK TAKEN BY US CONTRARY TO THE NO LEAK SCENARIO MANIPULATED BY THE PLUMBER BY SETTING A MERE SLIGHT OPENING ON THE LINE TO THE WATER HEATER AND OPENING UP THE HOT WATER FAUCET ON THE KITCHEN SINK TO RELEASE PRESSURE.
VIDEO 2
TAKEN MAY 5, 2020 4:23PM
VIDEO FOOTAGE OF THE ACTUAL HOT WATER LEAK THIS LEAK IS CONCEALED BY THE PLUMBER BY OPENING UP THE SINK HOT SIDE FAUCET AS EVIDENCED BY THE INCRIMINATING AUDIO OF THE GUY WHO WAS INSTRUCTED TO OPEN THE HOT SIDE FAUCET TO OBVIOUSLY TO RELEASE PRESSURE ON THE HOT WATER LINE....HEAR THE AUDIO ON VIDEO 5.
VIDEO 3
TAKEN 5 MAY 2020
CHECKING IF THE MAIN VALVE TO THE WATER HEATER IS FULLY OPEN.. WE CHECK IT TOGETHER . HE TOLD ME ITS FULLY OPEN ...I PRETENDED TO AGREE WITH HIM BUT IN FACT
IT WAS NOT. IT IS JUST SLIGHTLY OPEN WHEN I CHECKED ON IT. I KNOW HOW IT FEEL VALVE OPENINGS BEING A PETROLEUM REFINERY OPERATIONS AND MAINTENANCE MAN FOR 25 YEARS.
VIDEO 4
TAKEN 5 MAY 2020
RATTLED PLUMBER AS HE SAW SOMETHING THAT BOTHERED HIM SO MUCH. HE STOPPED DIGGING. HE FIXED SOMETHING IN THE HOT SIDE OF THE LINE AS HE INSTRUCTED HIS HELPER TO OPEN THE HOT SIDE KITCHEN SINK FAUCET THE PURPOSE OBVIOUSLY IS TO DEVOID THE HOT WATER LINE OF PRESSURE THEREBY HIDING THE LEAK TO US.
INCRIMINATING SENTENCES
HOTSIDE....HOTSIDE...
THEN THE GUY WENT OUT TO THE KITCHEN SINK. MY DAUGHTER IS ASKING THE GUY WHO WENT TO THE SINK WHAT HE IS DOING. HE ANSWERED, "HE TOLD ME TO OPEN THE FAUCET".
hear it again...HE TOLD ME TO OPEN THE FAUCET...
VIDEO 6
MAY 20,2020
HOT WATER LINE LEAK DETERIORATES
Video now May 20, 2020 after a couple of weeks, the hot water line leak deteriorates and becomes more apparent and exposed clearly the leak that John, the plumber concealed from us. THE LEAK IS ON THE VERTICAL HOT WATER LINE IN THE SLAB AND NOT UNDER THE FOUNDATION AS HE INFORMED THE ADJUSTERS OF STATE FARM AND FIRST AMERICAN.
VIDEO 7
MAY 25, 2020
VIDEO TAKEN 4 DAYS AFTER REROUTE OF THE HOT WATER LINE ON THE PERIPHERALS OF THE COLD WATER LINE SHOWING 12% TO 17% DAMPNESS SIGN OF POSSIBLE IMPENDING LEAK IN THE COLD WATER LINES AND THE HOT AND COLD WATER LINES TO THE KITCHEN SINK DAMAGED BY THE DIGGING OPERATIONS CONDUCTED RECKLESSLY BY JOHN USING A FORCEFUL JACKHAMMER.
Notice the new hot water line copper pipe installed 4 days ago.
VIDEO 8
TAKEN MAY 5, 2020
AFTER THE COMMOTION AND OPENING OF THE KITCHEN SINK HOT WATER FAUCET MY DAUGHTER TOOK THE VIDEO OF THE EXCAVATION. NOTICE THAT THE EXCAVATION COVERS ONLY SECTION 1 THEN THIS TIME JOHN STOPPED DIGGING SECTION 1 AND MOVED TO SECTION 2 FARTHER AWAY FROM SECTION 1
VIDEO 9
TAKEN MAY 5, 2020
VIDEO SHOWING DELIBERATE AND INTENTIONAL HIDING THE LEAK FROM US THROUGH ORAL DENIAL OF THE EXISTENCE OF LEAK IN THE LINE. HE WAS ASKED WETHER HE DID FIND THE LEAK ALREADY AND JOHN REPLIED A RESOUNDING "NO, NOT YET".
VIDEO 10
TAKEN MAY 21, 2020
VIDEO TAKEN 31 DAYS AFTER REROUTE OF THE HOT WATER LINE ON THE PERIPHERALS OF THE COLD WATER LINE SHOWING 20% TO 12% DAMPNESS CONSISTENT SIGN OF POSSIBLE IMPENDING LEAK IN THE COLD WATER LINES AND THE HOT AND COLD WATER LINES TO THE KITCHEN SINK DAMAGED BY THE DIGGING OPERATIONS CONDUCTED RECKLESSLY BY JOHN USING A FORCEFUL JACKHAMMER BUT FIRST AMERICAN HOME WARRANTY IGNORED TO ATTEND TO THE SERVICE REQUEST CORRESPONDING TO IT.
PICTURES EVIDENCES
PICTURE 1
TAKEN 7 MAY 2020
TOP VIEW OF THE EXCAVATED CONCRETE
WITH AN AREA OF 1.5 SQUARE FEET
WITH A DEPTH OF 6 TO 4 INCHES ( NOT 10 INCHES) AS THE PLUMBER STATED
SECTIONS 1&2.
PICTURE 2
TAKEN 7 MAY 2020
SECTION 1 OF THE EXCAVATED CONCRETE
TOP VIEW WITH DEPTH 6 TO 5 INCHES
FIRST THE PLUMBER DUG SECTION 1 (PICTURE 2) TO A DEPTH OF 6 INCHES. THEN HE NOTICED TRACE OF LEAK IN THE HOT SIDE OF THE WATER LINE. HE INSTRUCTED HIS MAN TO OPEN THE HOT WATER FAUCET IN THE KITCHEN SINK. THE LEAK DISAPPEARED. THEN HE DUG AWAY FROM SECTION 1 TO THE DIRECTION OF SECTION 2 (PICTURE 3)
PICTURE 3
TAKEN 7 MAY 2020
SECTION 2 OF THE EXCAVATED CONCRETE
TOP VIEW WITH DEPTH OF 5 TO 4 INCHES
HE STOPPED DIGGING ON SECTION 2 AFTER EXCAVATING LESS A SQUARE FOOT OF CONCRETE AND STATED HE IS STOPPING EXCAVATING BECAUSE HE STRESS AN ASSUMPTION THAT THE LEAK IS UNDER THE FOUNDATION AND HE HAS DUG 10 INCHES DEPTH OF CONCRETE AND ITS THE MOST HE CAN DO. HE MADE A VIDEO OF HIS STATEMENTS AND THE EXCAVATION TO THE OTHER PERSON ON THE LINE, WHOM WE DO NOT KNOW WHO, DURING THAT TIME. LATER, HOWEVER I LEARNED HE WAS TALKING TO THE ADJUSTER FOR THE SECONDARY DAMAGE WHEN THAT ADJUSTER CALLED INFORMING US THAT ON ACCOUNT OF THE VIDEO AND STATEMENTS OF THE PLUMBER SAYING THE LEAK IS UNDER THE FOUNDATION, HE IS DENYING OUR CLAIM FOR SECONDARY DAMAGE. AND, THE FOLLOWING DAY WE RECEIVED A FORMAL DENIAL LETTER FROM THE HOME INSURANCE.
STATE FARM INSURANCE DENIAL LETTER
PICTURE 1A
TAKEN MAY 5, 2020
EXCAVATION SECTION 1 ONLY TAKEN AFTER THE COMMOTION ON THE LEAK SHOWING UP ON THE HOT WATER LINE, THEN THEY STOPPED DIGGING SECTION 1 AND CONTINUED DIGGING AWAY FROM SECTION 1 TO SECTION 2 SHOWING DELIBERATE INTENT NOT TO FIX THE LEAK BUT TO JUST TO MAKE AN EXCAVATION USEFUL TO HIS INTENT TO FALSELY STATE THAT HE HAD EXCAVATED A LOT AND THAT HE WAS NOT ABLE TO SEE ANY LEAK AND THAT THE LEAK SHOULD BE FROM UNDER THE FOUNDATION HE STRESSED, FOR THE BENEFIT OF STATE FARM INSURANCE.
PICTURE A
PICTURE B
NOTICE THE SOFT CONCRETE ON TOP OF THE LEAKING SPOT AN INDICATION THAT THE LEAKING LINE HAD UNDERWENT A PREVIOUS REPAIR AND COULD BE OPENED UP AGAIN NO NEED OF HELPERS AND THE JACKHAMMER AND BRINGING WITH HIM JUST A SMALLER ELECTRICAL HAMMER AND MASONRY CHISEL WHICH WOULD NOT SHATTER THE FOUNDATION AND THE WATER LINES IN IT. NOTE THAT HE BROUGHT WITH HIM 2 HELPERS AND A MIGHTY JACKHAMMER NOT REALLY TO REPAIR THE LEAKING HOT WATER LINE BUT DELIBERATELY HIDE IT FROM US AND TO INTENTIONALLY ACCOMPLISH HIS OBJECTIVE TO CREATE AN EXCAVATION TO PROVE THAT THERE IS "NO LEAK IN THE SLAB BUT A SUSPECTED LEAK UNDER THE FOUNDATION" GIVING HELP TO STATE FARM TO ESCAPE SECONDARY DAMAGE LIABILITY AND GETTING FROM FIRST AMERICAN A COSTLIER PIPE REROUTE THAN SIMPLE LEAK REPAIR. WOULD YOU BELIEVE HIM IF HE SAYS , THE STATEMENTS AND THE VIDEO LIVE PRESENTATION PRODUCED BY HIM WERE FREE? JOHN DAMAGED OUR HOUSE STRUCTURALLY, AND HARMED US FINANCIALLY AND DEFRAUDED US AND FIRST AMERICAN AND ENRICHED STATE FARM INTENTIONALLY AT OUR EXPENSE. HE MUST BE HOLD ACCOUNTABLE TO THIS WRONGDOING. OUR SOCIETY WOULD NOT BE SAFE WITH THIS MAN ROAMING AROUND DOING WRONGS SCOT FREE.
PICTURE C
COPPER PIPE, MAP OR PROFANE GAS CANISTER, TORCH AND OTHER SOLDERING MATERIALS COULD NOT BE SEEN ANYWHERE IN ALL THE VIDEOS BUT JUST THE JACKHAMMER AN INDICATION THAT HE INTENDED JUST TO MAKE AN EXCAVATION AND NOT TO REPAIR ANY LEAKING PART OF THE HOT WATER LINE. HE HAD CONDUCTED THE LEAK DETECTION ABOUT 4 DAYS AGO AND OBVIOUSLY KNEW WHERE THE LEAK IS AND HE SUPPOSED TO FIXING THE LEAK BUT HE CAME WITHOUT THESE TOOLS AND MATERIALS, REVEALING OBVIOUSLY HIS INTENTION TO JUST MAKE AN EXCAVATION WITHOUT ANY SHOWING OF LEAK AS EVIDENCE WHERE STATE FARM CAN RELY ON PURPOSELY TO DENY OUR INSURANCE CLAIM AGAINST STATE FARM.
PICTURE D
MAY 21, 2020
HOT WATER LINE LEAK REPAIR REROUTE RECEIPT SIMPLE LEAK REPAIR WOULD NOT BE ADVISABLE ANYMORE AS PER THE NEW PLUMBER'S ASSESSMENT
DUE TO THE DAMAGE IMPACTED BY THE JACKHAMMER TO THE HOT WATER LINES EMBEDDED IN THE SLAB COSTING US $1068.75
NOTE : HOT WATER LINE TO THE KITCHEN SINK NOT YET INCLUDED YET.
ADDITONAL NOTE: THE EMBEDDED COLD WATER LINES ADJACENT TO THE EXCAVATED TO THE CLOTHES WASHER/DRYER AND THE COLD WATERLINE TO THE KITCHEN SINK NOT INCLUDED YET TOO.
Wednesday, May 6, 2020 @ 4:11PM Ms. Brual, All Express Plumbing has been authorized to complete the following repairs. Failure: Leaking water underneath dining room hallway. Correction: Access pipe encased in concrete slab and repair pipe. Have they contacted you to schedule an appointment to complete repairs, or has it already been completed? Please reach out to First American if you need any additional assistance. Thank you.
PICTURE G-a Work authorization from First American to John Titouah is to access pipe encased in the concrete slab and repair pipe.
CLEARER READING BELOW OF THE SCREENSHOT MESSAGE ABOVE: Saturday, Oct 24, 2020 @ 10:24AM Good Morning, Thank you for reaching out to us in regards to this claim. I apologize for the delay in responding to your message. I have reviewed your claim on your pipe encased in concrete and show that the cash option check was mailed on 6/4/2020 and if the contractor did any damage to your property I would contact them directly to discuss the matter. If you need further assistance, please feel free to reply to this message. Thank you for choosing First American Home Warranty and enjoy the rest of your day.
PICTURE G-b Work authorization from First American to John Titouah is to access pipe encased in the concrete slab and repair pipe as reaffirmed on September 24, 2020.
SCREENSHOT FROM VIDEO 6 TAKEN MAY 20, 2020 THE PIPE BREAK HAD DETERIORATED AFTER TWO WEEKS WHICH TITOUAH CONCEALED FROM US.
ILLUSTRATION BY THE USE OF COLORED BOARD CUTOUTS TO CLEARLY UNDERSTAND THE VANDALISM BY TITOUAH
1. THIS IS THE WHOLE EXCAVATION DONE BY TITOUAH.
2. WE PUT YELLOW BOARD CUTOUT OVER THE ACCEPTABLE AMOUNT OF EXCAVATION SUITED FOR THE PIPE ENCASED IN THE SLAB LEAK AND THE BLACK BOARD OVER THE EXCAVATION IN EXCESS OF WHAT IS REQUIRED.
3. WITH YELLOW CUT OUT REMOVED, WE ILLUSTRATE THE SUPPOSED TO BE THE RIGHT SIZE OF THE EXCAVATION WHICH SHOULD HAVE CREATED BY TITOUAH.
4. WITH THE BLACK CUT OUT BOARED REMOVED THE ACTUAL EXCAVATION BY WAY OF VANDALISM IS EXPOSED.
5. THIS BLACK CUTOUT BOARD ILLUSTRATES THE EXCAVATION BY WAY OF VANDALISM BY TITOUAH.
6. THE YELLOW CUT OUT BOARD REPRESENTS THE ACTUAL EXCAVATION WHICH IS REQUIRED TO REPAIR PIPE ENCASED IN THE SLAB.
7, IT IS CLEARLY SHOWN HERE THE COMBINATION THE LEGITIMATE WORK, YELLOW CUT OUT BOARD AND THE ILLICIT WORK BY WAY OF VANDALISM BY TITOUAH.
ILLUSTRATION BY THE USE OF A SAMPLE CORRECT EXCAVATION FOR THE REPAIR OF PIPE ENCASED IN THE SLAB AND THE CORRECT TOOL FOR THE PURPOSE AND THE ACTUAL EXCESSIVE EXCAVATION BY TITOUAH BY WAY OF VANDALISM
PICTURE G SAMPLE OF CORRECT EXCAVATION
John Titouah should have just digged this much to access the leaking pipe and not what he actually did on PICTURE A.
PICTURE A
PICTURE H
John Titouah should have just used not a jackhammer but a simple electric hammer and drill to make a hole in the slab to access the leaking pipe in order that to avoid damage to the other pipe systems near to it.
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